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Seasons of Life

After the death of a family member, survivors must not only deal with their grief but also sometimes confusing financial and health care-related paperwork. Our benefit program, Seasons of Life, seeks to ease the burden of this difficult time.

How We Help
We help simplify remaining health care claims, answer questions and let members know we are here to assist them. Staffed by highly experienced member advocates, Seasons of Life ensures that members and their families have compassionate help when they need it most.

Compassionate Care
When we learn of a recently deceased member through membership changes, claims data or a call, a member advocate is assigned to research and help resolve outstanding health care claims and service issues. Member advocates act as liaisons to facilitate one-stop communication: If necessary, calling health care providers, even other insurance companies, on behalf of members or their loved ones. Members and family can call their advocate directly any time with questions or concerns without having to re-explain each time they call.

Seasons of Life member advocates undergo sensitivity training with a licensed clinical social worker who specializes in grief counseling to learn how to effectively communicate and work with members who are going through one of life’s most difficult times.